BILLINGS, Mont. (CNN) – A daycare in Montana says a miscommunication led to one infant being left alone at the facility after hours on Friday.
It started as a post on a local classifieds page on Facebook. Residents say their six-month-old baby was left inside Kids ‘R’ Us Child Care Center alone after hours.
“At this point, I would definitely recommend that nobody take their child there,” Tanaya Merchen, the child’s mother, said.
Merchen, a single mother who relies on the daycare to watch her baby Avery when she is at work. When she wanted to pick up her son on Friday, she says that wasn’t the case.
“I get out of the truck and I go to open the door and it was locked. So I went into an instant panic, I had no idea what the situation was, I just knew I couldn’t get in there. Nobody else [picked my baby up, so I was very confused. I called the director lady, the one I communicate with the most, and I called her and she answers and instantly she already knew, she told me ‘I know, I’m so mad, I’m almost there.'”
Kim Redding, the owner of the child care center, explained it was a miscommunication among staff members.
“The staff said ‘the kids are gone.’ And she said ‘you guys go on, I’ll vacuum.'”
This kind of miscommunication the state wanted to avoid, in 2014 citing the facility for not having an updated record.
At that time, childcare licensing found the provider did not have a daily attendance record that was accurate.
Eighteen children were present, however, only three children were signed in.
“It was a horrible mistake and we’re sorry. We gotta damage-control method, just to double check all staff to check out sign out sheets and just be careful because it was a horrible mistake and I’m not downplaying it, it was a bad mistake.”
Other issues highlighted by the state in 2014 found that 18 children, including four infants, were in the care of one un-approved caregiver.
“The only thing we can do, we can’t change that mistake, the only thing we can do it put in forward more extra caution.”