United Airlines launching new service that holds planes for passengers making connecting flights


UNITED STATES (WSYR-TV) — Missing your connecting flight can be frustrating, which is why United Airlines is launching a new system that will hold flights for passengers.

Employees have access to a new tool called Connection Saver. It uses a special algorithm that alerts agents to hold certain flights for about 15 minutes, giving passengers enough time to make their connection.

United will text late-arriving passengers as soon as their plane lands in the connecting hub and let them know their next flight is waiting.

Copyright 2021 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.